N.S.L Security Systems Ltd – Warranty & Call-Out Charges
At N.S.L Security Systems Ltd, we provide clear and transparent information on our warranty coverage and call-out charges, ensuring you understand exactly what to expect across Leeds and West Yorkshire.
Service Warranty and Call-Out Charges
The information below provides clear details on our warranty terms and call-out charges, including what is covered, how our support services operate, and any applicable costs.
Warranty Terms
A standard call-out fee applies to all visits, including hardware replacement carried out within the warranty period.
If a fault occurs during the warranty period, replacement parts will be supplied free of charge; however, the standard call-out fee will still apply.
Once the warranty period has expired, any replacement parts will be charged at cost.
The warranty will be void if any damage or faults are caused by misuse, accidents, general wear and tear, tampering, unauthorised modifications, or third-party interference.
Warranty Periods
The following warranty periods apply to the products we supply and install:
Ajax: 2 Years
Toshiba: 3 Years
Seagate: 3 Years
Western Digital: 3 Years
Additional Information
All hardware is sourced directly from authorised UK Ajax distributors, ensuring authenticity, reliability, and full manufacturer warranty support.
Free Remote Support
We provide free remote support for all existing customers where possible.
Many system adjustments, user changes, troubleshooting, and general assistance can often be carried out remotely through the Ajax app avoiding the need for a site visit.
Our aim is to resolve issues quickly and efficiently while minimising inconvenience and unnecessary costs for our customers.
If an on-site visit is required, our standard call-out charges will apply.
Standard Call-Out Fee
For existing customers within our standard service area (Leeds and West Yorkshire), a standard call-out charge applies. This includes travel, attendance, system assessment, fault finding, testing, and minor adjustments or basic troubleshooting carried out during the visit.
Please note that some faults or underlying issues may only become apparent once an on-site inspection has been carried out. If additional time, labour, or replacement parts are required to diagnose or resolve the issue, this will always be discussed and agreed before any further work is undertaken.
Out-of-Area Call-Out Fee
For customers located outside our standard Leeds and West Yorkshire service area, call-out charges will vary depending on location and travel distance. The applicable charge will be confirmed before the visit and covers travel, attendance, fault finding and assessment.
Additional charges may apply depending on distance, time spent on site, and any further work required.
As with all call-outs, some faults or underlying issues may only become apparent once an on-site inspection has been carried out. If additional time, labour, or replacement parts are required to diagnose or resolve the issue, this will always be discussed and agreed before any further work is undertaken.
Call-Out Booking Fee
All call-out visits must be booked and paid for in advance.
A call-out booking fee applies to all appointments and must be paid in advance to secure your appointment date and time. The applicable fee will be confirmed before booking and will depend on your location and travel distance. The fee covers attendance, travel, fault finding, system testing, and diagnosis.
Please note that the call-out fee covers the visit and investigation only. Additional labour, replacement parts, or further works will be quoted separately if required.
Call-out booking fees are non-refundable once the appointment has been confirmed. If you need to reschedule, this must be requested in advance and will be subject to availability.
Additional Charges
The following additional charges may apply depending on the service required:
Replacement parts or materials
Further work beyond the initial call-out
Extended time spent on-site
Additional travel and time for locations outside our standard Leeds and West Yorkshire service area
All additional charges will be discussed and agreed before any further work is undertaken.
Service Hours
Call-outs and support are available during standard office hours, Monday to Sunday, 8:00am to 8:00pm.
Requests made outside of these hours may be subject to additional charges.
Additional Information
All hardware supplied is sourced directly from authorised UK Ajax distributors to ensure authenticity, reliability, and full warranty support.
All hardware is pre-configured prior to installation to help ensure a smooth and efficient setup on site.
This helps ensure your system is installed correctly and operates reliably from day one.
Important Notice
Customers must not attempt to open, modify, or replace batteries in Ajax devices themselves or through third parties. Doing so will void the warranty and may cause damage, faults, or system malfunction.
All maintenance and battery replacements must be carried out by authorised professionals to ensure safety, reliability, and continued system performance.
N.S.L Security Systems Ltd accepts no liability for faults, damage, or system issues caused by unauthorised alterations, tampering, or third-party interference.
In some cases, it may be necessary to contact Ajax support directly. Resolution times may vary depending on the nature of the issue. As this process is managed by Ajax, N.S.L Security Systems Ltd is not responsible for any delays or outcomes outside of our direct control.
Further Information
For full details, please refer to our Terms & Conditions page.
For further assistance or any additional questions, please don’t hesitate to contact us.
