Terms and Conditions

These Terms and Conditions apply between you (“the Customer”) and N.S.L Security Systems Ltd (“the Company”).

1. PURPOSE

1.1 The installed security system is designed to reduce the risk of loss or damage to your premises so far as reasonably possible using this type of equipment. However, the Company does not guarantee that the system cannot be removed, tampered with, bypassed, or rendered inoperative by the Customer or any unauthorised third party.

1.2 The Company shall not be responsible for any losses or damages, whether direct or indirect, arising from such events.

2. PAYMENT

2.1 Deposit
A deposit of up to 70% of the agreed cost is required at the time of booking. Orders will not be processed or scheduled until the deposit has cleared. Hardware will be ordered from authorised UK distributors and pre-configured prior to installation.

2.2 Non-Refundable Deposit and Cooling-Off Rights
Where you are a consumer purchasing at a distance, you may have a legal right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, by paying the deposit, you expressly request that we begin preparation immediately. This includes ordering, opening, activating, and configuring hardware. Once this process has commenced, your right to cancel no longer applies to that hardware, and deposits become non-refundable.

2.3 Service Plan Cancellations
Service plans may be cancelled within 14 days, provided no services have been delivered within that period.

2.4 Balance Payment
The remaining balance is due immediately upon completion of the installation and before the engineer leaves site. Ownership of all equipment remains with the Company until full payment has been received in cleared funds.

Full system access, configuration, and final handover will only be provided once payment has been received in full and in cleared funds. Until payment is received, certain system services and features may remain restricted, including app access permissions, system control rights, and activation of monitoring services (if applicable). App access may not be provided, and full system functionality may be limited until full payment has been completed.

The Company reserves the right to delay or withhold system access, configuration, and related services until full payment has been received.

2.5 Ownership and Equipment Removal
Where payment is not received, the Company reserves the right to withhold handover, restrict system access, suspend services, remove equipment while on site, or recover installed equipment following written notice to the Customer. The Customer shall remain liable for any reasonable costs incurred by the Company in recovering unpaid equipment, including travel, labour, administration, and associated recovery costs.

2.6 Payment Methods
Payments must be made by Bank Transfer (BACS). Cash payments and cheques are not accepted.

2.7 Late Payments
Late payments may incur statutory interest at 8% above the Bank of England base rate, plus a £150 administration fee per overdue invoice. The Company reserves the right to recover all associated costs, including legal and debt recovery fees.

3. GENERAL TERMS AND COMMUNICATIONS

3.1 Telephone calls may be recorded for training, quality assurance, and record-keeping purposes.

4. COST

4.1 Quotations are valid for 7 days unless stated otherwise.

4.2 Quoted costs may be revised where:
(a) urgent work is requested
(b) specifications are changed
(c) site conditions differ from those described
(d) additional requirements arise that were not disclosed

This may include, but is not limited to:

• Re-visits or system reconfiguration

• Remote viewing setup dependent on customer-provided internet

• Out-of-hours work

• Non-standard installations

Additional works may include:

• Underground cabling

• Building or decorative works

• Floor lifting

• High-level access

• Specialist containment

Additional charges will apply where required.

5. INSTALLATION TERMS & RESPONSIBILITIES

5.1 Standard pricing applies within Leeds. Installations outside this area may be subject to additional charges.

5.2 Installation dates are estimates and may be affected by factors outside the Company’s control.

5.3 The Customer must provide safe and reasonable access to the premises and ensure a suitable electrical supply is available. Delays or restrictions may result in additional charges.

5.4 The Customer grants permission for non-identifiable photographs of the installation to be used for marketing purposes.

5.5 Existing equipment may be removed where necessary. Disposal remains the responsibility of the Customer unless agreed otherwise in writing.

5.6 The Customer shall provide a safe working environment at all times. N.S.L Security Systems Ltd reserves the right to suspend, postpone, or terminate work where health and safety concerns exist, including but not limited to unsafe access, dangerous structures, hazardous materials, aggressive animals, threatening behaviour, electrical hazards, or adverse site conditions.

6. WARRANTY, CALL-OUTS AND SUPPORT

6.1 Warranty periods apply to all equipment supplied.

6.2 The Customer must notify the Company as soon as reasonably possible of any faults.

6.3 All equipment is sourced from authorised UK distributors.

6.4 Call-out charges apply to all visits, including those relating to warranty issues. Fees start from £95.00 within the standard service area and from £199.99 for locations outside this area.

This fee includes travel, attendance, assessment, and the first hour of labour. Any additional time will be charged at £85.00 per hour. Call-out charges apply regardless of whether a fault is found.

6.5 The manufacturer’s warranty covers replacement equipment only and does not include labour, travel, or installation time.

6.6 Warranty does not cover damage caused by misuse, negligence, accidental damage, wear and tear, tampering, or third-party interference. Batteries are not covered.

6.7 The Company is not responsible for issues arising from third-party network equipment, internet service providers, or changes made to the network after installation, including issues relating to Wi-Fi signal, bandwidth limitations, or router configuration. Any additional support required to resolve such issues may be chargeable.

6.8 The Customer is responsible for taking reasonable care of the equipment.

6.9 Unauthorised interference with the system may void any warranty or service agreement.

6.10 Faulty Ajax devices are typically replaced within 2–5 working days via authorised distributors.

6.11 Some manufacturers may require equipment to be returned for repair, which may take 3–5 weeks or longer. Temporary replacements are not provided.

6.12 Post-installation support visits are chargeable unless covered by an active maintenance agreement.

6.13 Warranty excludes consumables, user adjustments, and third-party work.

6.14 Unauthorised battery replacement will void the warranty.

6.15 The Company is not responsible for delays caused by manufacturer support or external processes.

7. REMOTE VIEWING & IT ISSUES

7.1 Additional charges may apply where remote viewing cannot be configured due to missing or incorrect IT information.

7.2 The Company is not responsible for issues caused by changes to routers, internet services, devices, or network settings.

8. LIABILITY

8.1 The Company shall not be liable for damage caused by external events unless due to negligence.

8.2 The Company does not guarantee uninterrupted or error-free operation of the system.

8.3 The Company is not an insurer of the property or its contents.

8.4 The Company shall not be liable for indirect or consequential losses, including loss of earnings or business interruption.

8.5 Installation may require drilling. Cosmetic restoration is limited to basic making good and does not include matching finishes.

8.6 The Company is not responsible for failures arising from network infrastructure, configuration, or third-party systems.

8.7 Nothing in these Terms affects your statutory rights.

8.8 The Customer acknowledges that no security, CCTV, fire detection, monitoring, lighting, automation, or perimeter protection system can guarantee the prevention of burglary, theft, fire, vandalism, unauthorised access, personal injury, property damage, or any other loss.

8.9 To the fullest extent permitted by law, the total liability of N.S.L Security Systems Ltd arising from any installation, service, maintenance visit, support agreement, monitoring service, or other contract shall not exceed the amount paid by the Customer for the specific service giving rise to the claim.

8.10 N.S.L Security Systems Ltd shall not be responsible for delayed notifications, communication failures, loss of remote access, cloud service interruptions, or reduced functionality caused by internet outages, mobile network outages, power failures, server interruptions, or third-party service providers.

9. SUPPORT AND MAINTENANCE

9.1 The Company may require remote or physical access to the system in order to diagnose faults, perform maintenance, apply updates, carry out repairs, or provide technical support. Customers should report faults or concerns as soon as reasonably possible.

9.2 Support and maintenance services are provided in accordance with the support arrangement agreed between the Customer and the Company. Unless otherwise agreed in writing, support does not include customer training, system reconfiguration, alterations to the original design, or repeated operational guidance.

9.3 The Company reserves the right to decline requested configuration changes, programming alterations, or operational adjustments that, in its professional opinion, may adversely affect the security, reliability, grading, compliance, performance, functionality, or intended operation of the system.

9.4 Remote support, remote management, and remote access services are provided at the discretion of the Company and may be limited, suspended, or withdrawn where system settings have been altered by the Customer or third parties, or where remote diagnostics are no longer practical.

9.5 Any support, troubleshooting, reprogramming, configuration changes, corrective works, site visits, or technical assistance requested outside the original scope of works may be subject to additional charges at the Company’s current rates.

9.6 The Company reserves the right to withdraw support, maintenance, remote management, monitoring, or technical assistance services upon reasonable written notice.

9.7 Support services may be suspended or terminated in cases of abusive, threatening, aggressive, harassing, discriminatory, or unreasonable behaviour towards the Company, its employees, subcontractors, or representatives.

9.8 Following the withdrawal or termination of support services, responsibility for the ongoing operation, configuration, management, maintenance, and administration of the system shall transfer to the Customer unless otherwise agreed in writing.

9.9 The Company shall not be responsible for faults, failures, security vulnerabilities, operational issues, data loss, configuration errors, or performance issues arising from Customer modifications, third-party alterations, unauthorised access, or changes made outside of the Company’s control.

10. TERMINATION OF SUPPORT SERVICES

10.1 N.S.L Security Systems Ltd reserves the right to withdraw, suspend, or terminate any support, maintenance, monitoring, remote management, aftercare, or related services upon reasonable notice.

10.2 N.S.L Security Systems Ltd may terminate support services with immediate effect where the customer:

• Engages in abusive, threatening, aggressive, discriminatory, harassing, or unreasonable behaviour.
• Harasses, intimidates, threatens, or otherwise acts inappropriately towards any employee, contractor, supplier, or representative of N.S.L Security Systems Ltd.
• Fails to comply with these Terms and Conditions.
• Fails to make payment when due.
• Prevents N.S.L Security Systems Ltd from carrying out its services safely, effectively, or professionally.
• Causes a breakdown in the working relationship to the extent that continued support is no longer reasonably practicable.

10.3 The Company operates a zero-tolerance policy towards abusive, threatening, aggressive, discriminatory, harassing, or inappropriate behaviour. N.S.L Security Systems Ltd reserves the right to refuse service, terminate support, cancel appointments, withdraw from a project, or remove remote management access where such behaviour occurs.

10.4 Upon termination of support services:

• Administrative and remote access provided by N.S.L Security Systems Ltd may be withdrawn.
• Responsibility for the system shall transfer fully to the customer.
• Any ongoing support, maintenance, monitoring, servicing, or aftercare obligations shall cease.
• Any workmanship warranty or ongoing service warranty provided by N.S.L Security Systems Ltd shall immediately cease.

10.5 Termination of support services shall not affect any outstanding payments owed by the customer, which shall remain immediately due and payable.

10.6 Following termination, any future request for support, maintenance, monitoring, fault finding, reprogramming, system takeover, reinstatement of services, or remote access assistance shall be subject to the approval of N.S.L Security Systems Ltd and charged at the Company’s current rates.

10.7 N.S.L Security Systems Ltd reserves the right to decline future work, support services, maintenance agreements, monitoring services, quotations, site visits, or contractual relationships with any customer following termination of support services.

11. SYSTEM ACCESS AND INSTALLATION

11.1 Customers are provided with user-level access to operate the system.

11.2 Administrative access is restricted to protect system integrity.

11.3 Systems are professional-grade and installed in accordance with industry standards.

11.4 Only Company-supplied equipment is supported and installed.

11.5 The Company maintains relevant training and certifications.

11.6 These conditions ensure a secure and reliable installation.

12. REMOVAL OF EXISTING EQUIPMENT

12.1 Where reasonably accessible, N.S.L Security Systems Ltd may remove redundant security equipment as part of the installation process. This may include external sirens, CCTV cameras, floodlights, control panels, detectors, and associated cabling.

12.2 The removal of existing equipment is subject to safe access being available at the time of installation. Equipment installed at height, in difficult-to-access locations, or in any position deemed unsafe may be left in place at the sole discretion of N.S.L Security Systems Ltd.

12.3 N.S.L Security Systems Ltd reserves the right to refuse the removal of any equipment where additional access equipment, specialist lifting equipment, scaffolding, or other safety measures would be required.

12.4 The safety of engineers, customers, and members of the public shall take priority at all times. Any equipment deemed unsafe to remove will remain in place unless alternative arrangements are agreed in writing.

12.5 Unless otherwise agreed in writing, the removal of existing equipment does not include making good, decorating, filling holes, repairing surfaces, rendering, plastering, painting, or restoring the appearance of areas where equipment has been removed.

13. ACCREDITATION AND PROFESSIONAL STATUS

13.1 The Company is an Accredited Ajax Installation Company operating in Leeds and surrounding areas.

13.2 Engineers are trained and certified through Ajax Academy.

13.3 The Company operates as an Authorised Ajax Systems Partner.

13.4 Verified support status enables access to advanced tools and priority assistance.

13.5 The Company adheres to high industry standards in all installations.

14. FORCE MAJEURE

14.1 N.S.L Security Systems Ltd shall not be liable for delays or failure to perform its obligations due to events beyond its reasonable control, including but not limited to extreme weather, power failures, internet outages, supplier shortages, strikes, accidents, acts of God, or government restrictions.

15. ENTIRE AGREEMENT

15.1 These Terms and Conditions, together with any quotation, invoice, proposal, support agreement, maintenance agreement, or signed document issued by N.S.L Security Systems Ltd, constitute the entire agreement between the Parties.

16. APPLICABLE LAW

16.1 These Terms and Conditions are governed by the laws of England and Wales, and the parties submit to the jurisdiction of its courts.

17. NO WAIVER

17.1 Failure by N.S.L Security Systems Ltd to enforce any provision of these Terms and Conditions shall not constitute a waiver of any rights under these Terms and Conditions.

18. SEVERABILITY

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.