Terms and Conditions
These Terms and Conditions apply between you (“the Customer”) and N.S.L Security Systems Ltd (“the Company”).
1. PURPOSE
1.1 The installed security system is designed to reduce the risk of loss or damage to your premises so far as reasonably possible using this type of equipment. However, the Company does not guarantee that the system cannot be removed, tampered with, bypassed, or rendered inoperative by the Customer or any unauthorised third party.
1.2 The Company shall not be responsible for any losses or damages, whether direct or indirect, arising from such events.
2. PAYMENT
2.1 Deposit
A deposit of up to 70% of the agreed cost is required at the time of booking. Orders will not be processed or scheduled until the deposit has cleared. Hardware will be ordered from authorised UK distributors and pre-configured prior to installation.
2.2 Non-Refundable Deposit and Cooling-Off Rights
Where you are a consumer purchasing at a distance, you may have a legal right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, by paying the deposit, you expressly request that we begin preparation immediately. This includes ordering, opening, activating, and configuring hardware. Once this process has commenced, your right to cancel no longer applies to that hardware, and deposits become non-refundable.
2.3 Service Plan Cancellations
Service plans may be cancelled within 14 days, provided no services have been delivered within that period.
2.4 Balance Payment
The remaining balance is due immediately upon completion of the installation and before the engineer leaves site. Ownership of all equipment remains with the Company until full payment has been received in cleared funds
Full system access, configuration, and final handover will only be provided once payment has been received in full and in cleared funds. Until payment is received, certain system services and features may remain restricted, including app access permissions, system control rights, and activation of monitoring services (if applicable). App access may not be provided, and full system functionality may be limited until full payment has been completed.
The Company reserves the right to delay or withhold system access, configuration, and related services until full payment has been received.
2.5 Ownership and Equipment Removal
If full payment is not received, the Company reserves the right to remove installed equipment without prior notice. By proceeding, you grant permission for the Company to access the premises to recover unpaid equipment. Such access shall not be considered trespass. System access may also be restricted until full payment has been received.
2.6 Payment Methods
Payment may be made by cash or bank transfer. Cheques are not accepted.
2.7 Late Payments
Late payments may incur statutory interest at 8% above the Bank of England base rate, plus a £150 administration fee per overdue invoice. The Company reserves the right to recover all associated costs, including legal and debt recovery fees.
3. GENERAL TERMS AND COMMUNICATIONS
3.1 Telephone calls may be recorded for training, quality assurance, and record-keeping purposes.
4. COST
4.1 Quotations are valid for 7 days unless stated otherwise.
4.2 Quoted costs may be revised where:
(a) urgent work is requested
(b) specifications are changed
(c) site conditions differ from those described
(d) additional requirements arise that were not disclosed
This may include, but is not limited to:
Re-visits or system reconfiguration
Remote viewing setup dependent on customer-provided internet
Out-of-hours work
Non-standard installations
Additional works may include:
Underground cabling
Building or decorative works
Floor lifting
High-level access
Specialist containment
Additional charges will apply where required.
5. INSTALLATION TERMS & RESPONSIBILITIES
5.1 Standard pricing applies within Leeds. Installations outside this area may be subject to additional charges.
5.2 Installation dates are estimates and may be affected by factors outside the Company’s control.
5.3 The Customer must provide safe and reasonable access to the premises and ensure a suitable electrical supply is available. Delays or restrictions may result in additional charges.
5.4 The Customer grants permission for non-identifiable photographs of the installation to be used for marketing purposes.
5.5 Existing equipment may be removed where necessary. Disposal remains the responsibility of the Customer unless agreed otherwise in writing.
6. WARRANTY, CALL-OUTS AND SUPPORT
6.1 Warranty periods apply to all equipment supplied.
6.2 The Customer must notify the Company as soon as reasonably possible of any faults.
6.3 All equipment is sourced from authorised UK distributors.
6.4 Call-out charges apply to all visits, including those relating to warranty issues. Fees start from £95.00 within the standard service area and from £199.99 for locations outside this area.
This fee includes travel, attendance, assessment, and the first hour of labour. Any additional time will be charged at £85.00 per hour. Call-out charges apply regardless of whether a fault is found.
6.5 The manufacturer’s warranty covers replacement equipment only and does not include labour, travel, or installation time.
6.6 Warranty does not cover damage caused by misuse, negligence, accidental damage, wear and tear, tampering, or third-party interference. Batteries are not covered.
6.7 The Company is not responsible for issues arising from third-party network equipment, internet service providers, or changes made to the network after installation, including issues relating to Wi-Fi signal, bandwidth limitations, or router configuration. Any additional support required to resolve such issues may be chargeable.
6.8 The Customer is responsible for taking reasonable care of the equipment.
6.9 Unauthorised interference with the system may void any warranty or service agreement.
6.10 Faulty Ajax devices are typically replaced within 2–5 working days via authorised distributors.
6.11 Some manufacturers may require equipment to be returned for repair, which may take 3–5 weeks or longer. Temporary replacements are not provided.
6.12 Post-installation support visits are chargeable unless covered by an active maintenance agreement.
6.13 Warranty excludes consumables, user adjustments, and third-party work.
6.14 Unauthorised battery replacement will void the warranty.
6.15 The Company is not responsible for delays caused by manufacturer support or external processes.
7. REMOTE VIEWING & IT ISSUES
7.1 Additional charges may apply where remote viewing cannot be configured due to missing or incorrect IT information.
7.2 The Company is not responsible for issues caused by changes to routers, internet services, devices, or network settings.
8. LIABILITY
8.1 The Company shall not be liable for damage caused by external events unless due to negligence.
8.2 The Company does not guarantee uninterrupted or error-free operation of the system.
8.3 The Company is not an insurer of the property or its contents.
8.4 The Company shall not be liable for indirect or consequential losses, including loss of earnings or business interruption.
8.5 Installation may require drilling. Cosmetic restoration is limited to basic making good and does not include matching finishes.
8.6 The Company is not responsible for failures arising from network infrastructure, configuration, or third-party systems.
8.7 Nothing in these Terms affects your statutory rights.
9. SUPPORT AND MAINTENANCE
9.1 The Company may require system access to diagnose and resolve faults. Customers should report issues promptly.
10. SYSTEM ACCESS AND INSTALLATION
10.1 Customers are provided with user-level access to operate the system.
10.2 Administrative access is restricted to protect system integrity.
10.3 Systems are professional-grade and installed in accordance with industry standards.
10.4 Only Company-supplied equipment is supported and installed.
10.5 The Company maintains relevant training and certifications.
10.6 These conditions ensure a secure and reliable installation.
11. ACCREDITATION AND PROFESSIONAL STATUS
11.1 The Company is an Accredited Ajax Installation Company operating in Leeds and surrounding areas.
11.2 Engineers are trained and certified through Ajax Academy.
11.3 The Company operates as an Authorised Ajax Systems Partner.
11.4 Verified support status enables access to advanced tools and priority assistance.
11.5 The Company adheres to high industry standards in all installations.
12. FORCE MAJEURE
12.1 The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to natural disasters, war, government action, supply shortages, or power failures.
13. APPLICABLE LAW
13.1 These Terms and Conditions are governed by the laws of England and Wales, and the parties submit to the jurisdiction of its courts.
