Ajax Remote Monitoring Service (ARC)
Annually Contracted Service
Ajax Intruder Alarm & Ajax CCTV System
We partner with an internationally recognised Ajax Alarm Receiving Centre (ARC) to provide secure 24/7 remote monitoring for your property. Our Ajax accredited alarm solution offers reliable protection, peace of mind, and visual verification to help identify incidents quickly and accurately.
What is ARC monitoring?
Our Ajax Remote Monitoring Service provides 24/7 professional monitoring of your security system through a certified Alarm Receiving Centre (ARC). This service ensures that any alarm activation is assessed quickly and accurately, giving you peace of mind that your property is protected at all times.
An Alarm Receiving Centre (ARC) is a professional, 24/7 security monitoring facility staffed by trained operators who receive and assess alarm signals from your Ajax system in real time. When an alarm is triggered, the ARC follows agreed procedures to verify the alert and notify the appropriate contacts.
Emergency Events Covered
Intruder alarms
Fire and smoke alerts
Flood detection
Panic button activations
All events are handled using the same professional verification process to ensure your safety and security.
Please note that panic button alerts are not location-based. The ARC will use the registered system address to identify the property.
Reliable Communication and Backup Paths
Alarm signals are transmitted using secure communication paths, including mobile data (2G, 3G, or 4G LTE), broadband, or both. This dual-path communication ensures reliable monitoring, so if one connection fails, the system can continue to send alarms to the Alarm Receiving Centre (ARC) without interruption.
Key Benefits of Ajax ARC Monitoring
24/7 professional monitoring
Rapid verification of alarm events
Reduced false alarms through photo verification
Faster and more informed responses
Notifications sent directly to your mobile app
Suitable for homes and businesses
Ajax Photo Verification Explained
Ajax photo verification allows alarms to be visually confirmed within seconds. When a motion detector with a built-in camera, such as an Ajax MotionCam, is triggered, it captures a series of real images and securely sends them to the ARC and the property owner via the Ajax app.
Trained operators review these images to determine whether the alarm is genuine. This significantly reduces false alarms and enables faster, more accurate responses to real security threats. This added layer of verification ensures the correct action is taken when it matters most.
What Happens When an Alarm Is Triggered with Alarm Monitoring
When an Ajax detection device, such as the Ajax Superior MotionCam HD, is triggered, an alarm signal and images are sent to both the Alarm Receiving Centre (ARC) and the property owner. ARC operators review the alarm and images to verify the situation and will contact the emergency contacts to confirm whether the alarm is genuine and determine the appropriate response.
Ajax MotionCam HD (PhOD) detectors capture a configurable series of one to five photos and can create a video slideshow, providing clear visual evidence of any intrusion. Video sequences or photos appear as notifications in the mobile app and can be downloaded directly to the owner’s phone for easy reference.
If the primary emergency contact does not respond, the monitoring centre will contact the next person on the list, ensuring alarms are always addressed promptly. This same process applies to other emergencies, including fire, flood, and panic situations, providing enhanced security and peace of mind at no extra cost.
Panic button alerts are not location-based; the operator will use the hub’s registered address to identify the property. When a panic alarm is triggered locally or via the mobile app, the operator will alert emergency contacts using this address.
The maximum number of video scenarios supported depends on the hub: Hub 2 supports up to 32 scenarios, while Hub 2 Plus supports up to 64 scenarios.
Note: Features and specifications may change over time.
What Happens When an Alarm Is Triggered with CCTV Monitoring
For Ajax CCTV systems subscribed to the Ajax Alarm Remote Monitoring Service (ARC), CCTV can be integrated with the intruder alarm to create a unified platform for professional monitoring and reliable alarm verification.
Once installed, video scenarios can be enabled to enhance security. When a protected area, such as a patio door shock sensor, is triggered, the linked CCTV camera automatically captures a series of 10 high-resolution photos and creates a video slideshow. This footage is sent to the Alarm Receiving Centre (ARC) along with the alarm event.
Trained operators can access both live video streams and captured images from selected cameras or the entire system when required. They assess the situation and notify the property owner to verify the alarm and review the footage.
Video sequences from an incident appear as notifications in the mobile app. On the CCTV timeline, these sequences are marked with a yellow icon. The series of photos or the video slideshow can also be downloaded directly to the owner’s mobile device via the Ajax app.
The ARC has continuous live access to view the cameras, and any footage they review is securely stored on the server for up to 30 days. You can choose which cameras are monitored, ensuring the setup meets your specific security requirements.
A broadband internet connection is required to use this service and to view CCTV footage remotely via the ARC.
The maximum number of video scenarios supported depends on the hub: Hub 2 supports up to 32 scenarios, while Hub 2 Plus supports up to 64 scenarios.
Note: Features and specifications may change over time.
24/7 Alarm Monitoring for Complete Peace of Mind
Ensure your property is fully protected with our round-the-clock Ajax Alarm Receiving Centre (ARC) monitoring. Trained operators provide rapid and reliable responses to any security incident.
Our ARC monitoring service will:
Deliver continuous protection for homes and businesses
Monitor your security system at all times, even when disarmed
Alert the property owner immediately for any alarm activation
Respond quickly to intrusion, fire, flood, and panic events
Support multiple emergency contacts for each property
Log every alarm event for full accountability and record-keeping
Verify alarms using photo evidence in coordination with the property owner
Maintain monitoring during power outages or internet interruptions using an Ajax SIM card
With professional monitoring from our trusted partner, you can enjoy complete peace of mind and faster emergency response whenever it matters most.
Ajax Alarm Remote Monitoring Service (ARC)
Annual Pricing
Alarm Monitoring Service | Annual Price |
|---|---|
Ajax Alarm Remote Monitoring Service (ARC) | £ – Contact us for pricing! |
Pricing is determined by the number of Hub Control Panels installed at the site.
With our Ajax Remote Monitoring Service (ARC), you can add any number of Ajax panic buttons at no extra monitoring cost, giving you fast emergency support whenever needed.
You can also use unlimited Visual Verification devices, including the Ajax Superior MotionCam HD (PhOD), without any additional per device charges.
Our aim is to deliver a straightforward and cost effective Ajax Alarm Monitoring Service that keeps your security simple and accessible.
Ajax CCTV Remote Monitoring Service (ARC)
Annual Pricing
Coming Soon
Tier | Number of Cameras | Ideal For | Annual Price |
|---|---|---|---|
Essential | 1 – 2 | Small homes | £ – Contact us for pricing! |
Basic | 2 – 4 | Medium homes | £ – Contact us for pricing! |
Standard | 5 – 8 | Small businesses | £ – Contact us for pricing! |
Advanced | 9 – 12 | Medium businesses | £ – Contact us for pricing! |
Enterprise | 13 + | Large sites or multi-location | £ – Contact us for pricing! |
Pricing is determined by the number of cameras installed at the site.
Our aim is to deliver a straightforward and cost-effective scaling with our scalable CCTV solutions designed for ultimate security and convenience.
Bespoke ARC Monitoring Service
This is a fully bespoke service, tailored by our team to meet your specific security needs. We only use our trusted partner for the Alarm Receiving Centre (ARC) monitoring service and do not work with any other providers, even at a customer’s request. While other ARCs may offer different services, we have partnered closely with our provider to deliver the most effective and reliable solution for your property’s security.
About Our Standards and Commitment
Our installations are suitable for both residential and commercial properties. With specialised Ajax training, our team delivers reliable, professional security solutions tailored to your needs. We prioritise customer satisfaction, transparency, and integrity, ensuring peace of mind through rigorous safety protocols and ongoing support. Although we are not members of schemes such as NSI or SSAIB typically reserved for high-risk premises like jewellers and banks we remain dedicated to upholding the highest industry standards and best practices.
Police Response Explained
Important Note: Police response is only triggered when there is verified evidence of a crime in progress. When the Alarm Receiving Centre (ARC) receives clear photo verification of an intruder or visible signs of a break-in such as two or more Ajax Superior MotionCam HD (PhOD) sensors detecting movement, this is treated as a confirmed alarm activation. In such cases, the ARC may contact the police first, followed by notifying the property owner.
A police response does not occur automatically for standard alarm activations. The ARC must witness an active incident through visual confirmation, such as MotionCam HD images, or through confirmed sequential activations that clearly indicate unlawful activity. Police attendance can also be requested by the homeowner, business owner, or a member of the public who witnesses a crime in progress.
Please note that we do not provide URNs. A URN (Unique Reference Number) is issued by the police to approved security systems for immediate priority response. Without a URN, all activations follow standard alarm procedures.
Our monitoring service ensures fast notifications, accurate verification, and clear communication, but it does not guarantee direct police dispatch.
Contact us today for professional Ajax Remote Monitoring Service (ARC) in Leeds and West Yorkshire.
Note: This service is available exclusively to new N.S.L Security Systems Ltd customers who are having the Ajax Intruder Alarm System installed by us and choose to opt for this service from the installation date, as well as new customers using our Ajax Takeover Service.
Ajax Remote Monitoring Service (ARC) is an annually contracted subscription service that provides 24/7 professional monitoring for your Ajax security system. It ensures rapid response to alarms, giving you peace of mind that your property is always protected.
Photo Verification in HD with Ajax Superior MotionCam HD (PhOD)
HDR Technology
Superior MotionCam HD (PhOD) Jeweller is equipped with an advanced optical system, a CMOS sensor, and HDR technology. HDR, or High Dynamic Range, enhances both colors and contrast, ensuring photos appear natural without overexposure or overly dark shadows.
HD Photos
In addition to HDR, the HD (High Definition) technology steps in to enhance image clarity and sharpness. Text, faces, and other details in photos taken by the detector become sharper and more legible.
Turbo Wings Protocol
Superior MotionCam HD (PhOD) Jeweller not only captures excellent detail in photos but also transmits them to the app at incredible speed. This is possible thanks to TurboWings – Ajax Systems’ enhanced data transfer protocol.
For optimal security, Ajax Superior MotionCam HD (PhOD) devices are strategically installed to provide clear visual verification of any intrusion. For instance, a MotionCam HD (PhOD) is positioned in the hallway, facing the main entry/exit door, ensuring immediate detection and visual confirmation of unauthorised access.
Additional units are placed at key entry points such as patio doors, bi-fold doors, and kitchen doors, offering comprehensive coverage. This setup enhances security by capturing real-time images upon motion detection, enabling swift verification and a rapid response to potential threats.
Ajax CCTV ONVIF/RTSP
Coming Soon!
The most recent updates have added ONVIF/RTSP authorization for Ajax video devices, enabling Ajax cameras and video recorders to connect seamlessly with third-party video surveillance systems, including major video management systems (VMSs). This integration maintains all the features and functionality of the Ajax ecosystem and its applications.
With ONVIF authorization, Ajax cameras and NVRs can now transmit video streams directly to third-party clients via the standard ONVIF protocol, allowing them to operate independently of the Ajax Cloud.
For further assistance or any additional questions, please don’t hesitate to contact us.