Service Warranty and Call-Out Charges

We provide warranty periods for all our services and products. Customers must notify us immediately if a fault occurs. Any hardware issues identified within the warranty period will be replaced free of charge.

Please note the following terms regarding our warranty and call-out service:

• A standard call-out fee applies to all call-outs, including hardware replacement within the warranty period.

• The warranty is void if the fault or damage is caused by user actions, third parties, accidents, general wear and tear, acts of God, tampering, or misuse.

• If the issue occurs within the warranty period, replacement parts will be provided free of charge, but the standard call-out charge will still apply.

• If the warranty period has expired, replacement parts will be charged at cost.

Warranty Periods

• Ajax: 2 Years Warranty

• Toshiba: 2 Years Warranty

• Seagate: 2 Years Warranty

Standard Call-Out Fee
For our existing customers, the standard call-out charge is a minimum of £95.00. This fee includes travel, the visit, assessment, and any minor adjustments or basic troubleshooting performed during the call-out.

Please note:

• Additional charges may apply for replacement parts or materials.

• Further work beyond the initial call-out may incur extra costs, which will be discussed with you beforehand.

• Extended time spent on-site, if required, may also incur additional charges.

• If you are located outside our standard service area, additional charges will apply to cover travel and time. This fee includes travel, the visit, assessment, and any minor adjustments or basic troubleshooting carried out during the call-out. These costs start from £199.99, will be discussed with you beforehand, and are also outlined in the quotation document under the Service Warranty and Call-Out Charges section.

Service Hours
Call-outs and support calls are available during office hours, Monday to Sunday, 8am–8pm. Call-outs or support requested outside of these hours may incur an additional charge.

Additional Information
All hardware supplied is sourced exclusively from authorised UK distributors to ensure quality and reliability.

Important Note:

We strongly advise customers not to attempt to open or replace the product’s batteries themselves or through a third party. Doing so will immediately void the warranty, may cause irreversible damage to the device, and could compromise the system’s functionality. This includes any tampering, modifications, or unauthorised changes made to the system.

N.S.L Security Systems Ltd is not liable for any disruptions, malfunctions, or damages resulting from unauthorised alterations. For safety, reliability, and to maintain warranty compliance, battery replacement and system maintenance must be carried out exclusively by authorised professionals.

To ensure the safety and functionality of your device, we highly recommend using only N.S.L Security Systems Ltd for battery replacements. Our Certified Ajax Specialists are trained to handle your equipment with the utmost care, providing you with complete peace of mind.

Any issues or faults raised directly with Ajax support may take more than 48 hours to resolve, depending on the nature and complexity of the issue. Ajax will carry out their own investigation and resolution process. N.S.L Security Systems Ltd shall not be held liable for any delays incurred during this investigation period or for any issues resulting from actions taken independently by the customer when liaising directly with Ajax.

We are dedicated to providing high-quality security solutions tailored to your needs. With expertise in Ajax security systems, we ensure every installation is reliable, effective, and professionally executed. Customer satisfaction and safety are our top priorities.