Terms and Conditions
Terms and Conditions Between you (‘the customer’) and N.S.L Security Systems LTD,
PURPOSE
1.1 The installed security system is designed to reduce the risk of loss or damage to your premises so far as this can be done by the use of this type of equipment. However, we do not guarantee that the system cannot be removed, tampered with or made to stop working by you or any unauthorised person. Should this happen, N.S.L Security Systems Ltd are not responsible for any losses you may suffer directly or indirectly.
PAYMENT
2.1 Deposit. A deposit of up to 70% of the agreed cost of the work will be required when the order for installation is placed. Once the deposit has been received, we will place orders with our authorised UK distributors and confirm your installation date. Orders will not be booked or processed until the deposit has cleared. The hardware will be pre-configured before arriving on site.
2.2 Non-Refundable Deposit and Cooling-Off Rights. If you are a consumer purchasing at a distance (for example online, by telephone, or off-premises), you may have a legal right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, by paying the deposit you expressly request and agree that we may immediately order and begin preparing the required hardware. This preparation involves purchasing from our authorised UK distributors and, where necessary, opening manufacturer seals, powering on or activating equipment, and carrying out pre-configuration. Once this process has begun, your statutory right to cancel no longer applies in respect of that hardware. For this reason, all deposits paid towards hardware are strictly non-refundable once orders have been placed and/or hardware has been prepared.
2.3 Service Plan Cancellations (Cooling-Off Period). If you choose to cancel a service plan subscription arranged online, by telephone, or off-premises, you are entitled to a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. During this period, you may cancel for any reason and receive a full refund, provided that no services have been provided within that period with your express consent.
2.4 Balance Payment. The balance is payable in full immediately upon completion of the work by our service engineer, and before our engineer leaves your premises. Ownership of the installed hardware remains with N.S.L Security Systems Ltd until full payment has been received in cleared funds.
2.5 Ownership and Equipment Removal. The hardware installed remains the property of N.S.L Security Systems Ltd until the installation is complete and full payment has been received. If the outstanding balance is not settled immediately upon completion of the work, N.S.L Security Systems Ltd reserves the right to remove the equipment without prior notice. By accepting the quotation and proceeding with the installation, you grant N.S.L Security Systems Ltd irrevocable permission to access the premises for the purpose of recovering its equipment if payment is not received in full. Such access will not be deemed trespass or criminal damage, as it forms part of these terms and conditions. Access to the system may be restricted, disabled, or denied until full payment has been received. By accepting the quotation, the client acknowledges and agrees that such entry for equipment recovery, in the event of non-payment, is lawful and authorised, and does not constitute unlawful interference or trespass.
2.6 Accepted Payment Methods. Payment may be made by cash or bank transfer. Payment must be completed before the engineer leaves the property. We do not accept cheques.
2.7 Late Payments. You are expected to settle all outstanding payments promptly. Where payment is not made by the due date, we reserve the right to charge statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended). This interest is calculated at 8% above the Bank of England base rate, applied from the invoice date until payment is received. In addition, a late payment administration fee of £150 will be charged for each overdue invoice, to cover the additional time and costs incurred in recovering the debt. This is payable in addition to any statutory late payment compensation to which we are entitled. If you fail to settle the outstanding balance (including interest and fees), the matter may be referred to a debt recovery agent or solicitor, and you will be liable for all additional costs, including debt collection charges, legal fees, and court fees.
COST
3.1 All quotes are valid for a period of 7 days.
3.2 The quoted costs may be revised if:
(a) You require the work to be carried out more urgently than agreed.
(b) You change the specification.
(c) Your premises are in some way unsuitable for the equipment and this was not apparent during the course of the telephone/e-mail conversation or there are circumstances which we should have been made aware of.
(d) any other special circumstances that arise and we were not made aware of in writing when supplying our original quotation arose.
This includes:
Re-visits of the installer/technicians/engineer for reconfiguration of the system.
Remote viewing, where the customer is responsible for the availability of a broadband internet service, a router that provides the ‘PORT-FORWARDING’ function and a public (static) IP address.
The installation work is outside the working hours of 8.00am – 8.00pm Monday Sunday, except statutory holidays. Requests made by the customer to install outside these working hours will incur additional charges.
Engineers are asked to work outside standard practices of installations. Unless stated on the Works Schedule or we were made aware in writing when supplying our original quotation. Installs should be carried out in easily accessible areas without the need for additional labour work.
This includes:
Underground cabling
Redecoration
Building work
Removal of floor boards, Carpet lifting/laying
Erecting poles
Steel trunking/capping
Exceptionally high ceilings
Drilling through walls thicker than 300mm
The above will incur additional charges as agreed by the company representatives if required.
NOTE ~ additional charges may be made if our engineers/technicians/installers are not provided with access to doors, shutters, windows, or any other areas where cables and equipment needs to be installed thereby incurring extra cable length.
INSTALLATION TERMS & RESPONSIBILITIES
4.1 Any prices quoted on this site apply to installations within Leeds, West Yorkshire. Prices for locations outside this area are available upon request.
4.2 N.S.L Security Systems Ltd will endeavour to deliver and/or complete security system installations as soon as possible following receipt of an order. However, we cannot accept responsibility or liability for any claims arising from delays in delivery or completion, regardless of the cause.
4.3 You agree to provide our team with full access to your premises to carry out surveys, measurements, installation, testing, and servicing of the equipment. You also agree to ensure that a suitable and reliable electricity supply is available to allow the system to operate correctly. If access is restricted or delayed, or if the electricity supply is inadequate, additional charges may apply. We are not liable for any delays caused by circumstances beyond our control. By proceeding with the order, you confirm that you have the authority to approve the installation and that no further permissions are required.
4.4 You give permission for our engineers to take non-identifiable photographs of the installation for use on our website, social media, and other digital marketing channels. These images help us maintain quality and consistency across all installations. As part of our service, engineers will carry out pre- and post-installation checks, including photographing the completed setup.
GUARANTEE / WARRANTY
6.1 We provide warranty periods on all of our services and products.
6.2 The customer must notify us immediately of a fault occurring with the security system, and we will repair such fault as soon as possible after receiving notification.
6.3 All equipment used by N.S.L Security Systems Ltd is of professional grade and supplied from official authorised UK distributors.
6.4 The customer will be charged a standard minimum call-out fee starting from £95.00 for all call-outs and for any hardware replaced within the warranty period. This fee includes travel, the visit, assessment, and any minor adjustments or basic troubleshooting carried out during the call-out. If you are located outside our standard service area, additional charges will apply to cover travel and time, starting from £199.99. Customers enrolled in the Ajax Aftercare Maintenance Service will benefit from a reduced call-out charge.
6.5 The warranty is not valid if the fault/damage caused to the system has been made by the user or any person, damage resulting from accidents, wear and tear, acts of god, tampering, and abuse. Parts identified that require replacement will be charged at cost. Batteries are not covered under warranty.
6.6 You are responsible for taking reasonable care of the equipment from the time it is delivered and installed. Any loss of or damage to the equipment caused by negligence, misuse, or unauthorised tampering may result in additional charges.
6.7 You must not attempt to move, alter, or interfere with the equipment in any way, unless authorised in writing by N.S.L Security Systems Ltd. Doing so may void any applicable warranty or service agreement.
6.8 If an Ajax device is found to be faulty within the warranty period, it will be removed and sent to our authorised UK distributors. A direct replacement will be provided, and the new device will be installed in its place usually within 2-5 days.
6.9 Some device brands, such as Hikvision, may require a different process than a simple swap and need to be sent to the manufacturer. They will be removed, securely packaged, and sent to the manufacturer for repair or replacement, a process that typically takes about 3 to 5 weeks or potentially longer. It’s important to understand that we do not provide temporary replacement hardware if it is returned to the manufacturer.
6.10 The guarantee does not apply if we believe or have reason to suspect that changes have been made to a system/products supplied by our company or to faults caused by the following:
Incorrect adjustment or positioning by you or others of any part of the system.
Consumable items of all kinds failing. Consumables are items with a finite life such as -lamps and batteries.
Work carried out by police, fire or other authorities, or by any telecommunication agency or other party.
6.11 Any attempt by the customer or a third party to open and change the batteries of the product will result in the immediate voidance of the warranty. It is imperative that only authoriSed personnel undertake any battery replacement procedures to maintain the validity of the warranty. Customers are required to promptly report any malfunctions or issues with the product to N.S.L Security Systems Ltd. Failure to do so may impact the resolution process and could affect eligibility for any applicable warranty services.
6.12 Any issues or faults raised directly with Ajax support may take more than 48 hours to resolve, depending on the nature and complexity of the issue. Ajax will carry out their own investigation and resolution process. The company (N.S.L Security Systems Ltd) shall not be liable for any delays incurred during this investigation period or for any issues resulting from actions taken independently by the customer when liaising directly with Ajax.
REMOTE VIEWING & IT ISSUES
7.1 If we are unable to configure the remote viewing on the day of the scheduled installation due to IT technical issues, ISP unavailability or lack of details such as Router IP address, user name and password then further charges will apply to remotely configure or revisit to complete the set up.
7.2 The company (N.S.L Security Systems Ltd) cannot be held liable for client IT issues such as change of router, failed connection, change of internet service provider, re-set of router, new mobile phone, loss of settings on the router or a new operating system.
LIABILITY
8.1 The company (N.S.L Security Systems Ltd) shall not be liable, unless due to our own negligence for the costs of any work, repairs or replacement of equipment which results from fire, electrical power surge, storm, flood, accident, neglect, misuse or malicious damage.
8.2 The company (N.S.L Security Systems Ltd) does not warrant or represent that that the operation of the installation will be uninterrupted or error free. We provide the system to assist in the security of the customers premises but does not thereby warrant the security of the property, the customer or the contents therein.
8.3 The company (N.S.L Security Systems Ltd) does not act and shall not be deemed to act as an insurer of the customers property or contents contained therein and give no warranty that by virtue of the installation of the system, the property or contents contained therein are completely secure or inviolable.
8.4 The company (N.S.L Security Systems Ltd) shall have no liability in contract, unless due to our own negligence for any loss suffered and in particular, we do not accept any liability whatsoever for any consequential loss or damage (including loss of earnings or profits) which may arise from any malfunction or defect of the system.
8.5 Customer understands that installation requires drilling holes in interior and exterior walls. Company limits its liability to the patching of holes and company cannot be responsible for providing paint or wall coverings to match those colours or coverings existing within customer’s premises.
8.6 The terms and conditions given in this contract do not affect your rights under the Sale of Goods Act or Unfair Contract Terms Act.
SUPPORT AND MAINTENANCE
9.1 As the installation company, we may request access to the CCTV system to promptly resolve any issues. For the Ajax Intruder Alarm security system, user permission is required to grant our engineers access for support and maintenance. We are committed to ensuring optimal system functionality and resolving issues swiftly. Users are encouraged to report any issues as soon as they arise. Whenever possible, maintenance will be scheduled during off-peak hours to minimise disruption, with advance notice provided to users.
SYSTEM ACCESS AND INSTALLATION
10.1 At N.S.L Security Systems Ltd, we are committed to maintaining the security, integrity, and reliability of your Ajax security system. To ensure the system operates to the highest standards, the following policies apply:
10.2 User Access. Customers are granted standard user access to operate the system easily and effectively. Administrative access to critical system settings is restricted to prevent unauthorised modifications or errors that could compromise functionality.
10.3 Professional Installation. Ajax security systems are professional-grade and certified with a Grade 2 rating or higher, designed exclusively for installation by authorised professionals. As an accredited Ajax PRO Systems Installation company, N.S.L Security Systems Ltd ensures compliance with all industry standards during installation and configuration.
10.4 Hardware Policy. We supply and install all Ajax hardware directly to guarantee the system’s reliability and performance. N.S.L Security Systems Ltd does not install hardware purchased independently by customers, ensuring the equipment’s integrity and compatibility.
10.5 Training and Certification. Our team has successfully completed all relevant courses and testing at Ajax Academy, holding certifications to demonstrate our expertise and adherence to Ajax’s professional requirements.
10.6 By adhering to these conditions, N.S.L Security Systems Ltd guarantees a professional installation and a secure, fully functional security system.
ACCREDITATION AND PROFESSIONAL STATUS
11.1 We are proud to be the leading Accredited Ajax Installation Company in Leeds, West Yorkshire, and the surrounding regions.
11.2 Our team has undergone specialised Ajax training to ensure exceptional service and expertise in every installation project.
11.3 We prominently display our Ajax Accredited Certifications, demonstrating our commitment to industry excellence.
11.4 As Authorised Ajax Systems Partners, we provide official guarantees and services, ensuring the highest standards of reliability and quality.
11.5 Additionally, we have achieved Ajax Verified Support Status, granting us exclusive access to advanced tools, resources, and priority support, enabling us to deliver superior solutions to our clients.
11.6 While we are not affiliated with NSI or SSAIB, we adhere to the highest industry standards, delivering trusted, professional, and expertly installed Ajax security solutions.
FORCE MAJEURE
12.1 N.S.L Security Systems Ltd shall not be liable to the customer or deemed to be in breach of Contract by reason of any delay in performing, or any failure to perform, any obligations in relation to the equipment, provided that the delay or failure was due to any cause beyond reasonable control of N.S.L Security Systems Ltd. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond reasonable control of N.S.L Security Systems Ltd: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of N.S.L Security Systems Ltd or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
APPLICABLE LAW
13.1 This contract is governed by the laws of England and Wales, Scotland or Northern Ireland as the case may be and each party submits to the jurisdiction of the Courts thereof.