Terms and Conditions
Terms and Conditions Between you (‘the customer’) and N.S.L Security Systems LTD,
PURPOSE
1.1 The installed system (CCTV or Intruder Alarm) is designed to reduce the risk of loss or damage to your premises so far as this can be done by the use of this type of equipment. However, we do not guarantee that the system cannot be removed, tampered with or made to stop working by you or any unauthorised person. Should this happen, N.S.L Security Systems Ltd are not responsible for any losses you may suffer directly or indirectly.
PAYMENT
2.1 A deposit of up to 70% of the agreed cost of work will be required when the order for installation is placed.
2.2 The balance is payable immediately upon completion of the work by our service engineer.
2.3 Payment is by cash or bank transfer. The payment is to be completed BEFORE the engineer leaves the property. WE DO NOT ACCEPT CHEQUES.
2.4 We expect you to promptly settle any outstanding payments. In case of overdue payment, interest will be charged at 9% over the base rate of National Westminster Bank, starting from the date of our invoice until the payment date, along with a late payment fee of £99.00. If you refuse to settle the outstanding amount, including interest and late payment fee, we reserve the right to transfer the payment collection to a debt recovery agent or solicitor. Additional costs associated with debt collection, legal fees, and court fees will apply.
2.5 If you choose to cancel a service that you arranged online, over the phone, or if the business approached you away from their premises, you are entitled to a 14-day cooling-off period. During this period, you have the right to cancel for any reason and receive a full refund.
2.6 If you paid upfront or made a deposit and cancel within the cooling-off period, you will receive a refund of the amount paid, except if you requested services to be provided during this time. In such cases, the business may retain an amount necessary to cover the cost incurred or if work has already commenced, including the pre-setup of newly ordered hardware and breaking of security seals.
2.7 If work has started and hardware setup has been initiated, a general cancellation fee of a minimum £199 will apply. Furthermore, this fee is intended to cover the costs incurred by our business due to the cancellation, encompassing administrative expenses and any investments made towards the project prior to its termination. Additionally, a portion of this cancellation fee will be allocated to offset the hardware costs already incurred by our business.
COST
3.1 All quotes are valid for a period of 7 days.
3.2 The quoted costs may be revised if:
(a) You require the work to be carried out more urgently than agreed.
(b) You change the specification.
(c) Your premises are in some way unsuitable for the equipment and this was not apparent during the course of the telephone/e-mail conversation or there are circumstances which we should have been made aware of.
(d) any other special circumstances that arise and we were not made aware of in writing when supplying our original quotation arose.
This includes:
Re-visits of the installer/technicians/engineer for reconfiguration of the system.
Remote viewing, where the customer is responsible for the availability of a broadband internet service, a router that provides the ‘PORT-FORWARDING’ function and a public (static) IP address.
The installation work is outside the working hours of 8.00am – 8.00pm Monday Sunday, except statutory holidays. Requests made by the customer to install outside these working hours will incur additional charges.
Engineers are asked to work outside standard practices of installations. Unless stated on the Works Schedule or we were made aware in writing when supplying our original quotation. Installs should be carried out in easily accessible areas without the need for additional labour work.
This includes:
Underground cabling
Redecoration
Building work
Removal of floor boards, Carpet lifting/laying
Erecting poles
Steel trunking/capping
Exceptionally high ceilings
Drilling through walls thicker than 300mm
The above will incur additional charges as agreed by the company representatives if required.
NOTE ~ additional charges may be made if our engineers/technicians/installers are not provided with access to doors, shutters, windows, or any other areas where cables and equipment needs to be installed thereby incurring extra cable length.
GENERAL
4.1 Any prices quoted on this site are for installations within Leeds, Wakefield, Huddersfield and Bradford. Prices are available on application for locations outside of this area.
4.2 The company (N.S.L Security Systems Ltd) will endeavour to deliver and/or complete security systems as soon after receipt of an order as possible but cannot accept any responsibility or liability whatsoever for any claim arising in connection with any delay in delivery or completion howsoever caused.
4.3 You agree to give us and our workers full access to your premises to survey, measure, install, test and service the equipment. You also agree to provide an adequate electricity supply for the equipment to operate correctly. If our work is interrupted or delayed because of a problem with access, or the electricity supply is inadequate, we may make an additional charge. We are not liable if completion is delayed due to circumstances beyond our control. By signing the contract with us, you guarantee that you have full authority to allow the installation and no other consent is needed.
4.4 You agree to allow our engineers to take non identifying photographs of your installation for publication on our website and digital media channels including social media.
EQUIPMENT
5.1 The equipment installed belongs to N.S.L Security Systems Ltd until the work is complete and paid for in full by you. If you do not pay the balance of the installation charge immediately upon completion of the work by our service engineer, we have the right to remove the equipment from your premises without notice. By signing the contract with us, you irrevocably authorise us to enter your premises to remove the equipment if payment remains outstanding.
5.2 To ensure consistency of installation, quality and service our engineers will perform pre and post installation checks on the equipment and will photograph completed installations.
GUARANTEE / WARRANTY
6.1 We provide warranty periods on all of our services and products.
6.2 The customer must notify us immediately of a fault occurring with the security system, and we will repair such fault as soon as possible after receiving notification.
6.3 All equipment used by N.S.L Security Systems Ltd is of professional grade and supplied from official authorised UK distributors.
6.4 The customer will be charged the standard call-out fee of at least £95.00 for all call-outs and for any hardware that is replaced within the warranty period. If the customer is under the aftercare maintenance service package contract, then the call-out charge will be at the reduced lower rate.
6.5 The warranty is not valid if the fault/damage caused to the system has been made by the user or any person, damage resulting from accidents, wear and tear, acts of god, tampering, and abuse. Parts identified that require replacement will be charged at cost. Batteries are not covered under warranty.
6.6 If an Ajax device is found to be faulty within the warranty period, it will be removed and sent to our authorized UK distributors. A direct replacement will be provided, and the new device will be installed in its place usually within 2-5 days.
6.7 Some device brands, such as Hikvision, may require a different process than a simple swap and need to be sent to the manufacturer. They will be removed, securely packaged, and sent to the manufacturer for repair or replacement, a process that typically takes about 3 to 5 weeks or potentially longer. It’s important to understand that we do not provide temporary replacement hardware if it is returned to the manufacturer.
6.8 The guarantee does not apply if we believe or have reason to suspect that changes have been made to a system/products supplied by our company or to faults caused by the following:
Incorrect adjustment or positioning by you or others of any part of the system.
Consumable items of all kinds failing. Consumables are items with a finite life such as -lamps and batteries.
Work carried out by police, fire or other authorities, or by any telecommunication agency or other party.
6.9 Any attempt by the customer or a third party to open and change the batteries of the product will result in the immediate voidance of the warranty. It is imperative that only authorized personnel undertake any battery replacement procedures to maintain the validity of the warranty. Customers are required to promptly report any malfunctions or issues with the product to N.S.L Security Systems Ltd. Failure to do so may impact the resolution process and could affect eligibility for any applicable warranty services.
REMOTE VIEWING & IT ISSUES
7.1 If we are unable to configure the remote viewing on the day of the scheduled installation due to IT technical issues, ISP unavailability or lack of details such as Router IP address, user name and password then further charges will apply to remotely configure or revisit to complete the set up.
7.2 The company (N.S.L Security Systems Ltd) cannot be held liable for client IT issues such as change of router, failed connection, change of internet service provider, re-set of router, new mobile phone, loss of settings on the router or a new operating system.
LIABILITY
8.1 The company (N.S.L Security Systems Ltd) shall not be liable, unless due to our own negligence for the costs of any work, repairs or replacement of equipment which results from fire, electrical power surge, storm, flood, accident, neglect, misuse or malicious damage.
8.2 The company (N.S.L Security Systems Ltd) does not warrant or represent that that the operation of the installation will be uninterrupted or error free. We provide the system to assist in the security of the customers premises but does not thereby warrant the security of the property, the customer or the contents therein.
8.3 The company (N.S.L Security Systems Ltd) does not act and shall not be deemed to act as an insurer of the customers property or contents contained therein and give no warranty that by virtue of the installation of the system, the property or contents contained therein are completely secure or inviolable.
8.4 The company (N.S.L Security Systems Ltd) shall have no liability in contract, unless due to our own negligence for any loss suffered and in particular, we do not accept any liability whatsoever for any consequential loss or damage (including loss of earnings or profits) which may arise from any malfunction or defect of the system.
8.5 We do not accept any liability for any consequential loss or damage (including loss of earnings or profits) which may arise from any defect or malfunction of the system.
8.6 Customer understands that installation requires drilling holes in interior and exterior walls. Company limits its liability to the patching of holes and company cannot be responsible for providing paint or wall coverings to match those colours or coverings existing within customer’s premises.
8.7 The terms and conditions given in this contract do not affect your rights under the Sale of Goods Act or Unfair Contract Terms Act.
SUPPORT AND MAINTENANCE
9.1 As the installation company, we will always have access to manage the CCTV system for prompt issue resolution. For the Ajax Intruder Alarm security system, we will need to request access. Users must grant permission for our engineers to access the Ajax system for support and maintenance. Our commitment includes guaranteeing optimal functionality and swift issue resolution. Users are encouraged to report issues promptly. Maintenance may be scheduled during off-peak hours to minimise disruption, with advance notice provided whenever possible.
FORCE MAJEURE
10.1 N.S.L Security Systems Ltd shall not be liable to the customer or deemed to be in breach of Contract by reason of any delay in performing, or any failure to perform, any obligations in relation to the equipment, provided that the delay or failure was due to any cause beyond reasonable control of N.S.L Security Systems Ltd. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond reasonable control of N.S.L Security Systems Ltd: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of N.S.L Security Systems Ltd or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
APPLICABLE LAW
11.1 This contract is governed by the laws of England and Wales, Scotland or Northern Ireland as the case may be and each party submits to the jurisdiction of the Courts thereof.
