N.S.L Security Systems Ltd FAQs
These FAQs aim to provide answers to common questions about using Ajax security systems, including step-by-step instructions, warranty, and more.
Step-by-Step Instructions
How to Use the Ajax Keypad Plus with Contactless Tags and Passes
Arm: Green Button
Disarm: Orange Button
Panic: Red Button
Night Mode: Black Button
Step-by-Step: Arming
1. Make sure the door is closed.
2. To activate the Ajax KeyPad Plus, touch the keyboard, and the backlight will turn on.
3. A beeping sound will confirm the KeyPad is active.
4. Hold the Tag or Pass Card near the keypad DESFire reader, marked with wave icons on the body.
5. Press the Green Arm Button.
6. You will then hear the countdown for the Exit Delay begin.
7. Open the door, exit, and close it before the Door Opening Contact’s Exit Delay countdown ends.
8. The system is now armed.
Step-by-Step: Disarming
1. Open the door.
2. You will then hear the countdown for the Entry Delay begin.
3. To activate the Ajax KeyPad Plus, touch the keyboard, and the backlight will turn on.
4. A beeping sound will confirm the KeyPad is active.
5. Hold the Tag or Pass Card near the keypad DESFire reader, marked with wave icons on the body.
6. Press the Orange Disarm Button.
7. The system will be disarmed, and you will hear a confirmation.
Step-by-Step: Night Mode
1. To activate the Ajax KeyPad Plus, touch the keyboard, and the backlight will turn on.
2. A beeping sound will confirm the KeyPad is active.
3. Hold the Tag or Pass Card near the keypad DESFire reader, marked with wave icons on the body.
4. Press the Black Night Mode Button.
5. The system will enter Night Mode, and you will hear a confirmation.
Step-by-Step: Panic
1. Press the Red Function Button to set off the Panic Alarm.
2. This will activate the Ajax internal and external sirens and send notifications to the mobile app users.
If the keyboard remains untouched for 4 seconds, the Ajax KeyPad dims its backlight, and after an additional 12 seconds of inactivity, the device transitions to sleep mode.
The usage of Tags and Pass Cards is logged in the events feed. The system administrator can revoke or restrict access rights to the contactless identification device through the Ajax app at any time. Additionally, each Encrypted Tag or Pass Card can be connected to up to 13 hubs.
Ajax KeyPad Plus utilises DESFire® technology for swift and secure user identification via Tag or Pass. DESFire® adheres to ISO 14443 standard, boasting 128-bit encryption and copy protection. Widely employed in European transportation and NASA access systems.
Step-by-Step Instructions
How to Use the Ajax Keypad Plus with Access Codes
Arm: Green Button
Disarm: Orange Button
Panic: Red Button
Night Mode: Black Button
Step-by-Step: Arming
1. Make sure the door is closed.
2. To activate the Ajax KeyPad Plus, touch the keyboard, and the backlight will turn on.
3. A beeping sound will confirm the KeyPad is active.
4. Enter your access code.
5. Press the Green Arm Button.
6. You will then hear the countdown for the Exit Delay begin.
7. Open the door, exit, and close it before the Door Opening Contact’s Exit Delay countdown ends.
8. The system is now armed.
Step-by-Step: Disarming
1. Open the door.
2. You will then hear the countdown for the Entry Delay begin.
3. To activate the Ajax KeyPad Plus, touch the keyboard, and the backlight will turn on.
4. A beeping sound will confirm the KeyPad is active.
5. Enter your access code.
6. Press the Orange Disarm Button.
7. The system will be disarmed, and you will hear a confirmation.
Step-by-Step: Night Mode
1. To activate the Ajax KeyPad Plus, touch the keyboard, and the backlight will turn on.
2. A beeping sound will confirm the KeyPad is active.
3. Enter your access code.
4. Press the Black Night Mode Button.
5. The system will enter Night Mode, and you will hear a confirmation.
Step-by-Step: Panic
1. Press the Red Function Button to set off the Panic Alarm.
2. This will activate the Ajax internal and external sirens and send notifications to the mobile app users.
If the keyboard remains untouched for 4 seconds, the Ajax KeyPad dims its backlight, and after an additional 12 seconds of inactivity, the device transitions to sleep mode.
Step-by-Step Instructions
How to Use the Ajax Space Control Key Fob
Arm: Green Button
Disarm: Orange Button
Panic: Red Button
Night Mode: Black Button
Armed Successfully: When the Green Arm Button is pressed, two green LEDs illuminate, indicating that the key fob command has been successfully transmitted to the Ajax security system.
Arming Unsuccessful: When the Green Arm Button is pressed, two green LEDs illuminate, followed by the central LED turning red. This indicates that the system has not executed the key fob command and has not been armed successfully. You should check for open doors, windows, and malfunctions within the Ajax security system.
Step-by-Step Instructions
Creating Access Codes for the Ajax Keypad Plus
To create a Keypad access code using the Ajax Security Systems mobile app:
Open the Ajax Security Systems mobile app.
Go to the Devices menu
.Select the hub from the list.
Go to settings by clicking on the gear icon
.Go to the Keypad Access Codes menu.
Click Add Code. Set the username and access code.
The code can contain from 4 to 6 digits.
Click Add to save the data.
Only Admin users have access to this option.
Step-by-Step Instructions
Adding New Users to the Ajax App
To add a new user to the Ajax mobile app:
Open the Ajax mobile app.
Go to the Devices
menu.Select the hub from the list of devices.
Go to hub settings by clicking on the icon
.Go to Users.
Click the Send Invites button.
Manually enter the email address of the person you want to invite to the hub or select a person from your contacts by clicking the
button.Click Continue and confirm the action by clicking Send.
Only Admin users have access to this option.
An invitation to control the system is sent to the specified email address. If the email user has an Ajax account, the hub will automatically appear in the user’s app. The Users menu displays such a person in the Active Users section.
If the user does not have an account, they must install the Ajax app for iOS or Android and use the email address provided when registering. In the Users menu, such a person will appear in the Pending Invites section.
AJAX NIGHT MODE 
What Is Night Mode and How Does It Function?
Night Mode is a feature designed to provide flexibility and security in your home. When activated, it allows you to selectively arm specific areas while keeping others disarmed. This is ideal for times when you’re at home and only want certain zones protected, such as during the evening when you’re relaxing or moving around the house. In night mode, zones like the front door, patio doors, and windows can be selectively armed to ensure your comfort and safety.
Another example is if you have a PIR sensor installed on the landing. In such a scenario, you might choose to activate night mode to arm everything except for the landing’s PIR sensor. This allows you to maintain security throughout most areas of your home while keeping the landing area free from surveillance, providing you with the flexibility to move around without triggering alarms.
Use night mode only when you’re at home and want to arm specific areas, allowing you to maintain security while still having the freedom to move around comfortably. This feature proves especially useful during evening hours when you’re unwinding or engaging in activities around the house.
By selectively arming designated zones, such as the front door, patio doors, and windows, night mode ensures that your home remains protected while accommodating your lifestyle. Whether you’re relaxing with family or completing chores, night mode provides the perfect balance of security and flexibility.
AJAX REMOTE PANIC BUTTON
How to Use the Remote Panic Button in the Ajax App
When the panic button is pressed in the Ajax Security Systems mobile app, not only is the event recorded, but the smartphone coordinates are also transmitted to the app. This feature enhances the response capabilities, allowing family members to locate the user swiftly in case of an emergency. This can be especially useful when family or children need help, and they only have a few seconds to react and hit the panic button on the app.
Moreover, system users can easily access and copy the coordinates from the events feed, providing them with additional information and a sense of reassurance during critical situations. By having this feature integrated into the app, families can feel more secure knowing that help can be quickly summoned and that precise location information is readily available in times of need.
AJAX PARTNER COMPANY BRANDED APP
Access Contact Information Quickly by Tapping Our Logo in the Ajax App
N.S.L Security Systems Ltd proudly announces its partnership with Ajax Systems.
Introducing our exclusive Ajax company branded app, designed to elevate brand visibility and enhance customer service. With our logo featured on the main screen, clients can easily access account status and contact details.
The customer needs to tap on our logo in the top right corner to quickly view our contact information within the Ajax App. This intuitive design feature allows for seamless navigation, ensuring that our customer can effortlessly access key details such as our phone number, email address, and website with just a simple tap.
Whether they need to reach out for inquiries, schedule appointments, or connect with us online, our contact information is readily available for their convenience. This quick access to our contact details is designed to enhance experience and facilitate easy communication with our team.
BATTERY LEVELS FOR AJAX DEVICES
How Battery Charge Levels Are Shown in the Ajax App
The Ajax system monitors the battery levels in its devices and provides advance warnings when replacement is needed. When the battery charge reaches approximately 10%, users receive a notification in the Ajax app. Depending on the settings and usage conditions, customers have up to 2 months from the notification to contact N.S.L. Security Systems Ltd to handle any battery replacement procedures before the battery is depleted. When the battery is depleted, the device will go offline.
Depending on the device type, the battery charge can be displayed in different ways: as a Percentage or in the text (OK / Low battery).
The charge percentage is displayed in increments: 0%, 10%, 20%, 30%, 50%, 75%, 100%.
Our certified professionals are trained to perform comprehensive device checks during battery replacement, ensuring optimal performance and early detection of potential issues. This proactive approach helps to extend the lifespan of your device and guarantees that it continues to operate at peak efficiency.
Note: This service is available exclusively to N.S.L Security Systems Ltd customers who had the Ajax Intruder Alarm System installed by us but did not opt for the Ajax Aftercare Maintenance Service at the time of installation.
Important Note: We strongly advise customers not to attempt to open or replace the product’s batteries themselves or through a third party. Doing so will immediately void the warranty and may cause irreversible damage to the device
To ensure your device’s safety and functionality, please use only N.S.L Security Systems Ltd for battery replacements. Our Certified Ajax Specialists will handle your equipment with care, giving you complete peace of mind.
AJAX HUB RADIO COMMUNICATIONS
Evaluating Signal Quality: Noise Levels in Jeweller and Wings Channels
In the Hub information, you can find details about the signal quality for radio Jeweller and Wings under ‘Average Noise’. This provides information about the noise level at the Hub’s location.
The first two values that appear correspond to the average noise level of the two Jeweller channels. The third value corresponds to the noise level in the Wings channel.
-95 dBm or Higher: Indicates Excellent Signal Quality with Minimal Noise at the Hub’s Location.
-85 dBm or Higher: Indicates a High Level of Noise at the Hub’s Location.
-75 dBm or Lower: Indicates Excessive Noise at the Hub’s Location.
Ajax Intruder Alarm System: FAQs You Need to Know
Why should I use an authorised Ajax installer?
Using an authorized Ajax installer ensures that your system is installed correctly and meets high standards. At N.S.L Security Systems Ltd, we have received official training and certification from Ajax, so you can trust that your system will be installed efficiently and effectively.
Can I supply my own Ajax hardware for installation?
No, N.S.L Security Systems Ltd does not install hardware supplied by customers. We provide and install our own hardware to ensure quality and reliability. Additionally, we guarantee that you receive devices with the latest production dates and factory default installed firmware.
What happens if I purchase Ajax hardware from an unauthorised source?
Purchasing Ajax hardware from unauthorised sources is against the rules set by Ajax and N.S.L Security Systems Ltd. To ensure compliance with our standards and guarantee the quality of your security system, we strongly recommend acquiring hardware exclusively through N.S.L Security Systems Ltd.
How long is the warranty for Ajax products?
Ajax products come with a 2-year warranty starting from the date of purchase. During this period, you can receive warranty service for any of our devices exclusively through N.S.L Security Systems Ltd.
What to Do If You’re Not Satisfied with an Ajax Installation by Another Company?
If your Ajax intruder alarm system was installed by another company and you are dissatisfied with their service, need battery replacements, require a complete check-up, or simply wish for a cleaner and more efficient installation, we are here to help. Contact N.S.L Security Systems Ltd for our Ajax Takeover Service. We will thoroughly assess and take over the entire Ajax ecosystem to ensure it meets our high standards for effective security.
Why are installation rules and standards important?
Proper installation and configuration by authorised installers guarantee long-term durability and functionality of your system. They also ensure that your system is compatible with other devices and meets local regulations.
What if I need further assistance with my Ajax security system?
If you need further assistance, please contact N.S.L Security Systems Ltd. We’re committed to providing high-quality service and ensuring your security needs are met effectively.
Important Note: Ajax recommends contacting official partners to install your devices. This ensures professional installation and expert advice. If you purchase Ajax products through an unauthorised reseller, Ajax will not be responsible for any issues that may occur.
AJAX PRODUCT AUTHENTICITY
Avoid AJAX Gray Imports!
CUSTOMER WARNING: ATTENTION!
Gray imports are products imported and sold outside of Ajax’s official PRO distribution channels, which include installers and security companies. These goods are sourced from other countries where they are often available at lower prices.
Also known as parallel imports or parallel market goods, gray imports do not receive warranty support from the manufacturer. Furthermore, they fail to meet the same rigorous quality standards upheld by products sold through official UK channels. Choosing gray imports not only means sacrificing warranty protection but also exposes you to potential quality issues and substandard performance, compromising the effectiveness of your security measures.
Moreover, gray imports, often originating from unauthorised sources, can pose significant risks to consumers. These include security vulnerabilities such as hacking, as well as issues with poor performance, frequent malfunctions, and outdated firmware. Additionally, gray import products may be unauthorised copies or replicas, lacking the authenticity and reliability of genuine Ajax products. Purchasing such items not only jeopardises your security but also undermines the effectiveness and reliability of your security system.
Ajax does not have authorised representatives selling on platforms such as Amazon, eBay, or similar online marketplaces.
We take pride in offering only authentic products sourced directly from authorised UK Ajax distributors. Therefore, we do not provide gray imports. Our commitment is to deliver quality products backed by reliable warranty support and adherence to industry standards.
Important Note: Ajax is a professional-grade Intruder alarm system, rated 2 and above. Installation is recommended to be exclusively performed by Trusted Partners Authorised by Ajax and accredited. We always provide and install hardware ourselves; we would never install Ajax hardware purchased by the customer!
HIKVISION PARTNER COMPANY BRANDED APP
Access Our Contact Information in the Hikvision Hik-Connect App
N.S.L Security Systems Ltd proudly announces its collaboration with Hikvision.
Introducing our exclusive Hikvision Hik-Connect company branded app, crafted to amplify brand visibility and enrich customer support. With our logo prominently displayed, clients can effortlessly navigate to access account details and reach out to us.
This user-friendly feature ensures seamless browsing, enabling customers to swiftly find our phone number, email address, and website.
Whether seeking assistance, scheduling appointments, or connecting with us online, our contact details are readily available for their convenience. This streamlined accessibility is aimed at enhancing the overall user experience and fostering effortless communication with our team.
FAQ: TP-Link Gigabit Powerline Adapters
To ensure optimal performance of your TP-Link Powerline adapters, please consider the following criteria:
Electrical Circuit Configuration: The powerline adapters need to be connected to the same electrical circuit, ideally one that runs off a single fuse board. If your home has multiple incoming phases, the adapters may not function properly. However, if all devices are on the same fuse board and use multiple ring mains, the Powerline adapters will work effectively.
Avoid Extension Leads and Surge Protectors: For best results, plug the Powerline adapters directly into wall outlets. Connecting them through extension leads or surge protectors can lead to connection failures or performance degradation.
By following these guidelines, you can maximise the performance and reliability of your TP-Link Powerline network.
Standard Call-Out Charge
For our existing customers, the standard call-out charge is a minimum of £95.00. This fee covers the visit, assessment, and any minor adjustments or basic troubleshooting carried out during the call-out.
Please note:
Additional charges may apply for replacement parts or materials.
Further work beyond the initial call-out may incur extra costs, which will be discussed with you beforehand.
Extended time spent on-site if required.
If you have any questions or need clarification, don’t hesitate to get in touch.
For further assistance or any additional questions, please don’t hesitate to contact us.
